Effective Date: May 29, 2025
Last Updated: May 29, 2025

Thank you for choosing souauragency – Digital Marketing Agency. We are committed to delivering high-quality digital services. However, we understand that circumstances may arise that require a refund. This Refund Policy outlines the terms under which refunds may be issued.

1. General Refund Policy
All sales are final due to the nature of digital services. However, partial or full refunds may be granted in specific situations.

2. Eligibility for Refund
Refunds may apply if:
– The project has not started and you cancel within 24 hours of payment
– The delivered service is completely different from what was promised and not fixed within 5 business days
– A technical failure prevents service delivery
– Duplicate payments are confirmed

3. Non-Refundable Conditions
No refunds if:
– You change your mind after work starts
– You delay the project by not providing feedback/content
– Services were fully delivered as agreed
– Subjective dissatisfaction (e.g., design preference)
– Non-refundable items: domains, third-party tools, ad budgets, hosting

4. Refund Process
To request a refund:
– Email support@dma-agency.co with name, project ID, payment proof, and explanation
– Our team will review and respond within 3–5 business days
– If approved, refunds take 5–10 days via original payment method

5. Dispute Resolution
Contact us before filing chargebacks. Unauthorized disputes may lead to account suspension or legal steps.

6. Amendments
We may change this policy at any time without prior notice. Changes will be posted on this page.

7. Contact
souauragency Marketing Agency
1720 Digital Blvd, Miami, FL 33101
+1 (270) 605-2207
support@souauragency.com